Support

We are here to help.

Call or WhatsApp us, or send a request below. Customers can also raise a service request from their app.

Common questions

My screen shows OFFLINE.

Check the screen's Wi-Fi or network cable and its power. It keeps playing its last content and syncs again by itself once it is back online.

How do I change what a screen plays?

Open ProxiVU Monitor or ProxiVU Expert, choose the display or display group and send it a playlist.

How do I add a new screen?

Install the ProxiVU player and open it. It shows a PIN - send us the PIN and we activate it remotely with your plan.

A video does not upload.

Check your free storage in the profile menu (Storage). If it is full, delete old media or use Expand Storage.